{"apiKey":"f9d63bfed926ece217ae85b6f84baee299cf40e4","product":"PRO_MULTISITE","logConsent":true,"consentCookieExpiry":90,"encodeCookie":true,"subDomains":true,"notifyOnce":false,"rejectButton":true,"toggleType":"slider","closeStyle":"button","settingsStyle":"button","initialState":"OPEN","layout":"SLIDEOUT","position":"LEFT","theme":"DARK","necessaryCookies":["HACIVIC*"],"optionalCookies":[{"name":"analytics","label":"Non essential analytical cookies","description":"

Analytical cookies help us to improve our website by collecting and reporting information on its usage.

\r\n","cookies":["_ga","_gid","_gat*"],"onAccept":"function(){(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\r\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\r\nj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\r\n'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\r\n})(window,document,'script','dataLayer','GTM-MHDGBQ6D');}","onRevoke":"function(){}","recommendedState":true,"lawfulBasis":"consent"}],"excludedCountries":[],"debug":false,"setInnerHTML":true,"wrapInnerHTML":false,"mode":"GDPR","acceptBehaviour":"all","closeOnGlobalChange":true,"notifyDismissButton":true,"sameSiteCookie":true,"sameSiteValue":"Strict","iabCMP":false,"statement":{"updated":"30/06/2021"},"ccpaConfig":[],"accessibility":{"accessKey":"C","overlay":true,"outline":true,"disableSiteScrolling":false},"text":{"title":"This site uses cookies to store information on your computer.","intro":"

Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.

\r\n\r\n

For more detailed information, please check our Cookie Policy (Opens in a new window) and Privacy Statement (Opens in a new window)

\r\n","acceptRecommended":"Accept Recommended Settings","acceptSettings":"Accept all cookies","rejectSettings":"I Do Not Accept","necessaryTitle":"Essential Cookies","necessaryDescription":"

Essential cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

\r\n","thirdPartyTitle":"Warning: Some cookies require your attention.","thirdPartyDescription":"

Consent for the following cookies could not be automatically revoked. Please follow the link(s) below to opt out manually.

\r\n","on":"On","off":"Off","notifyTitle":"Your choice regarding cookies on this site","notifyDescription":"

We use cookies to optimise site functionality and give you the best possible experience.

\r\n","accept":"Accept all cookies","reject":"Reject all cookies","settings":"Cookie Preferences","closeLabel":"Save and Close","cornerButton":"Set cookie preferences.","landmark":"Cookie preferences.","showVendors":"Show vendors within this category","thirdPartyCookies":"This vendor may set third party cookies.","readMore":"Read more"},"branding":{"fontSizeTitle":"em","fontSize":"em","backgroundColor":"#076f9c","buttonIconWidth":"px","buttonIconHeight":"px","rejectText":null,"rejectBackground":"","closeText":"","closeBackground":"","notifyFontColor":"","notifyBackgroundColor ":""},"locales":[]}

External complaints report April - June 2023